Shipping policy

Updated 1 October 2026

Shipping rates

We currently deliver to Great Britain (England, Scotland and Wales), the United States, Canada, Australia, New Zealand, Japan and Switzerland. Delivery to Northern Ireland and the European Union is not currently available. Standard shipping is US$15 per order, or free when your merchandise subtotal is US$100 or more after discounts, excluding delivery charges and taxes. This offer applies to destinations available at checkout.

For orders paid in another currency, Shopify converts the shipping charge and qualifying threshold. Your checkout shows the applicable amount in your chosen currency. Import duties and taxes are separate from this shipping offer.

Made for you, dispatched from China

Our bracelets are assembled to your selected materials, sizes and arrangement, then checked and dispatched from Shanghai, China. We confirm material availability before making your design. If a selected component is unavailable, we will offer an alternative for your approval or a refund; we will not substitute it without your agreement.

Dispatch address: Astrolith / Haoran Tang, Room 2007, Building 1, Lane 777, Longchuan North Road, Xuhui District, Shanghai 200237, China. Telephone: +86 18246343033.

Timing and tracking

Please allow 3–5 business days for preparation and assembly, followed by an estimated 7–15 business days in transit with tracked standard international small-parcel shipping from China. The estimated total is 10–20 business days from your order. Business days exclude weekends and public holidays. We will email tracking details once your parcel has been dispatched.

These are estimates, not guaranteed delivery dates. Remote destinations, peak periods and customs clearance can take longer. If we expect a different delivery window for your order, we will contact you before dispatch so you can agree to it or cancel for a refund.

Unless a different delivery period is agreed with you before purchase, we will deliver within 30 days of your order. If a delay occurs, contact us so we can arrange a revised date or the cancellation and refund you are entitled to. Customs inspections and local delivery conditions can affect transit times.

Duties and import taxes

Orders cross an international border. For delivery to Great Britain, any VAT we must account for at the point of sale on consignments with a goods value of £135 or less is covered by the checkout price; we will not request an additional VAT payment from you after purchase. For consignments above £135, normal import VAT, duties and carrier clearance charges may be payable by the recipient.

For other destinations, where import duties or taxes are not collected at checkout, customs or the carrier may collect them from the recipient before delivery, together with applicable clearance charges. Any tax or duty collected at checkout will be identified there. Free shipping does not mean duty-free delivery.

We declare the shipment contents and value accurately. If charges or delivery arrangements are unclear, email us before ordering.

Address changes and delivery problems

Check your delivery address before paying. Email us promptly if it needs correcting; changes may not be possible after dispatch. If a parcel is missing, damaged or marked delivered but has not arrived, contact us and we will investigate with the carrier. Your statutory rights remain unaffected.