Updated 29 September 2026
Pieces made to your individual specifications or clearly personalised are not eligible for change-of-mind returns where the law permits this exception. Any applicable restriction must be identified before purchase. Selecting from our standard bead, colour or size options does not by itself remove your cancellation rights.
If your personalised piece is not eligible for a change-of-mind return, you may still contact us within 14 days of delivery. We may agree to a goodwill return case by case; acceptance is not guaranteed. Any agreed return conditions and postage costs will be confirmed before you send it. This does not affect your rights if an item is faulty, damaged or not as described.
For pieces not covered by the personalised-goods exception, tell us within 14 days of delivery if you wish to return your order. You then have 14 days to send it back. You may inspect and try it on as you would in a shop; return all components and any packaging you still have.
Any mandatory cancellation or refund rights in your country continue to apply. An order placed under an earlier return policy keeps the rights offered when it was purchased.
Email astrolithinfo@gmail.com with your order number and the items you want to return. We will provide the relevant instructions. Contacting us helps route your parcel and does not make a statutory cancellation subject to our approval.
For a change-of-mind return, you pay the direct return postage, including international postage where applicable. The return destination is listed below. Obtain a carrier quote before sending; your original delivery charge is not a return-postage quote. If we offer a prepaid label, we will confirm its price and obtain your agreement before deducting that cost from a refund. No additional restocking or refund-processing fee applies. Keep proof of postage.
Contact us with your order number and a description of the problem. Photos can help us resolve it but do not replace your legal rights. We will provide the refund, repair or replacement required by applicable law and arrange or reimburse reasonable return postage where a return is needed. Personalisation does not remove these rights.
For an eligible cancellation, we refund to the original payment method within 14 days after receiving the returned items or evidence that you have sent them back, whichever is earlier. An agreed goodwill return will be refunded within 14 days of receipt, subject to the conditions confirmed with you. Your payment provider may take additional time to post the funds.
Where the law requires it, cancellation of an entire order includes a refund of the standard outbound delivery charge. Extra charges for upgraded delivery are not refunded for a change of mind. Any lawful deduction for handling beyond what is needed to inspect the item will be explained. Your payment provider may apply currency-conversion differences.
Astrolith / Haoran Tang, Room 2007, Building 1, Lane 777, Longchuan North Road, Xuhui District, Shanghai 200237, China.
Telephone for the return parcel: +86 18246343033. Include your order number inside the parcel and keep proof of postage.
Email us as soon as possible to request a change or cancellation. For a personalised order where no statutory cancellation right applies, we will confirm whether a change or cancellation is still possible. If we cannot source or make the agreed design, we will refund the affected items.
To: Astrolith, astrolithinfo@gmail.com. I wish to cancel my order for: [items]. Order number: [number]. Ordered on / received on: [dates]. Customer name and address: [details]. Date: [date]. You can use this form or send any clear statement that you wish to cancel.